We are seeking a motivated and detail-oriented Travel Customer Experience Associate to join our dynamic team. In this role, you will be responsible for ensuring that every client’s journey is seamless, from the initial inquiry to post-travel support. You’ll work closely with our travel advisors and sales teams to provide exceptional service, resolving issues and enhancing the overall experience for our valued customers.

Key Responsibilities:

• Serve as the primary point of contact for customers, addressing inquiries, concerns, and feedback related to travel bookings and services.
• Assist customers in resolving any pre-travel, in-transit, or post-travel issues, such as itinerary changes, cancellations, and special requests.
• Collaborate with travel agents and other departments to ensure customer needs are met in a timely and efficient manner.
• Provide personalized travel recommendations and information on destinations, accommodations, and transportation options.
• Manage and update customer profiles, ensuring accurate records of preferences, travel history, and communication details.
• Monitor customer feedback and identify opportunities to enhance service quality and overall customer satisfaction.
• Support the sales team by assisting with client follow-ups, confirming reservations, and ensuring all travel documents are accurately processed and delivered.
• Keep up to date with travel trends, policies, and any relevant industry regulations.
• Use customer service management software (CRM) to track interactions and ensure a smooth customer journey.
• Assist with any special projects related to improving the customer experience or expanding service offerings.

Requirements:

• Previous experience in customer service, preferably within the travel industry.
• Strong communication skills, both written and verbal.
• Proficient in handling customer inquiries and problem-solving.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Knowledge of popular travel destinations, airlines, and accommodation options is a plus.
• Familiarity with CRM systems and other customer management tools.
• A customer-first mindset, with a passion for delivering outstanding service.
• Flexibility to work in a shift environment, including some evenings and weekends..

Benefits:

• Competitive salary and performance-based bonuses.
• Travel discounts and perks.
• Opportunities for career growth within the company